---
title: Help & Support | B2C Restube FAQ
description: Here you’ll find all questions and answers related to orders, payments, shipping, delivery, returns, and refunds.
---
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1. [B2C Restube FAQ](https://knowledge.restube.com/)
2. [Help & Support](https://knowledge.restube.com/help-support)
# Help & Support
Here you’ll find all questions and answers related to orders, payments, shipping, delivery, returns, and refunds.
## Shipping & Delivery
- [Are there customs or fees for international shipping?](https://knowledge.restube.com/are-there-customs-or-fees-for-international-shipping)
- [What payment methods are available?](https://knowledge.restube.com/what-payment-methods-are-available)
- [What if I have an issue with my product?](https://knowledge.restube.com/what-if-i-have-an-issue-with-my-product)
- [Where can I view my delivery status?](https://knowledge.restube.com/where-can-i-view-my-delivery-status)
- [When do you ship and how long does delivery take?](https://knowledge.restube.com/when-do-you-ship-and-how-long-does-delivery-take)
- [To which countries does RESTUBE ship?](https://knowledge.restube.com/to-which-countries-does-restube-ship)
- [After I have placed my order, can I change my delivery address?](https://knowledge.restube.com/after-i-have-placed-my-order-can-i-change-my-delivery-address)
- [Can I have my order delivered to a packing station?](https://knowledge.restube.com/can-i-have-my-order-delivered-to-a-packing-station)
- [What are the shipping costs?](https://knowledge.restube.com/what-are-the-shipping-costs)
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## Returns & Refunds
- [How can I return a product?](https://knowledge.restube.com/how-can-i-return-a-product)
- [How do refunds work?](https://knowledge.restube.com/how-do-refunds-work)
- [Who covers return shipping costs?](https://knowledge.restube.com/who-covers-return-shipping-costs)
## Order
- [I have not received my order?](https://knowledge.restube.com/i-have-not-received-my-order)
- [How can I cancel my order?](https://knowledge.restube.com/how-can-i-cancel-my-order)
- [The product I want is not available. What can I do?](https://knowledge.restube.com/the-product-i-want-is-not-available.-what-can-i-do)
- [Help & Support](https://knowledge.restube.com/help-support#main-content)
- [Shipping & Delivery](https://knowledge.restube.com/help-support#shipping-delivery)
- [Returns & Refunds](https://knowledge.restube.com/help-support#returns-refunds)
- [Order](https://knowledge.restube.com/help-support#order)
- [General](https://knowledge.restube.com/general)
- [Safety Buoy](https://knowledge.restube.com/safety-buoy#main-content)
- [Introduction](https://knowledge.restube.com/safety-buoy#introduction)
- [In Use](https://knowledge.restube.com/safety-buoy#in-use)
- [Technology](https://knowledge.restube.com/safety-buoy#technology)
- [CO₂ CARTRIDGE](https://knowledge.restube.com/safety-buoy#co-cartridge)
- [Care](https://knowledge.restube.com/safety-buoy#care)
- [Swim Buoy](https://knowledge.restube.com/swim-buoy)
- [Water activities](https://knowledge.restube.com/water-activities)
- [Professional Rescue](https://knowledge.restube.com/professional-rescue#main-content)
- [Operational Use & Equipment](https://knowledge.restube.com/professional-rescue#operational-use-equipment)
- [Maintenance](https://knowledge.restube.com/professional-rescue#maintenance)
- [Add-Ons](https://knowledge.restube.com/add-ons#main-content)
- [Drybag](https://knowledge.restube.com/add-ons#drybag)
- [Backpack straps](https://knowledge.restube.com/add-ons#backpack-straps)
- [RESTUBE READY Cam Connector](https://knowledge.restube.com/add-ons#restube-ready-cam-connector)
- [First aid kit](https://knowledge.restube.com/add-ons#first-aid-kit)
- [The ultimate safety kit](https://knowledge.restube.com/add-ons#the-ultimate-safety-kit)
- [Swimming cap](https://knowledge.restube.com/add-ons#swimming-cap)
- [The complete set for sporty swimmers](https://knowledge.restube.com/add-ons#the-complete-set-for-sporty-swimmers)
- [Ice swimming safety kit](https://knowledge.restube.com/add-ons#ice-swimming-safety-kit)
- [Waterproof smartphone case by RESTUBE & Fidlock](https://knowledge.restube.com/add-ons#waterproof-smartphone-case-by-restube-fidlock)
- [°hf Connect SUP Board Leash](https://knowledge.restube.com/add-ons#hf-connect-sup-board-leash)
- [SafeTrx ACTIVE Watch](https://knowledge.restube.com/add-ons#safetrx-active-watch)
- [BuddySwim GOGGLES OZEAN](https://knowledge.restube.com/add-ons#buddyswim-goggles-ozean)
- [Dog Life Jacket](https://knowledge.restube.com/add-ons#dog-life-jacket)
- [Working with RESTUBE](https://knowledge.restube.com/working-with-restube)
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